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Incident management Stories - Page 3

Global Stories

Incident management stories

Extreme launches Agent ONE Coworker for network teams
Digital Transformation

Extreme launches Agent ONE Coworker for network teams

Included free with Platform ONE subscriptions, the tool aims to help overstretched IT teams diagnose outages and performance issues far faster.

By Joseph Gabriel Lagonsin • 4 min read • Last month
TeamViewer adds approved AI fixes to remote support
Digital Transformation

TeamViewer adds approved AI fixes to remote support

The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Littlefish teams with ContraForce on AI security tools
Digital Transformation

Littlefish teams with ContraForce on AI security tools

Analysts at Littlefish could assess threats in seconds or minutes as its new software trims alert backlogs without replacing human judgement.

By Joseph Gabriel Lagonsin • 4 min read • Last month
GetGo cuts bug hunts with Datadog monitoring platform
DevOps

GetGo cuts bug hunts with Datadog monitoring platform

Bug hunts at the Singapore car-sharing operator are now 50 to 60 per cent faster, helping engineers spot faults before customers notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last month
When IT fails in manufacturing, the whole supply chain pays
Software-as-a-Service

When IT fails in manufacturing, the whole supply chain pays

Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.

By Simon Hayward • 3 min read • Last month
TekWurx joins Park Place as Entuity partner for IT
Hybrid Cloud

TekWurx joins Park Place as Entuity partner for IT

The tie-up aims to help hybrid IT teams pinpoint outage impact faster by linking network alerts to business service context.

By Sofiah Nichole Salivio • 4 min read • Last month
Datadog targets enterprise risk with AI and automation
DevOps

Datadog targets enterprise risk with AI and automation

Australian enterprises are under pressure to tame AI-driven complexity, compliance risk and rising technology costs as Datadog broadens its platform.

By David Shilovsky • 6 min read • Mon, 31st Aug 2026
Intrado launches Canadian French OneAlert for alerts
Digital Signage

Intrado launches Canadian French OneAlert for alerts

Organisations serving Francophone communities can now send emergency alerts faster, without separate translation tools, via a Canadian French interface.

By Sofiah Nichole Salivio • 3 min read • Sat, 29th Aug 2026
Pythian unveils Gemini Enterprise AI model for staff
Customer Relationship Management

Pythian unveils Gemini Enterprise AI model for staff

The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.

By Sean Mitchell • 4 min read • Sat, 29th Aug 2026
Early intervention key to stopping over-height vehicles
Risk & Compliance

Early intervention key to stopping over-height vehicles

Earlier warnings and diversion points give drivers time to avoid tunnel strikes, Austroads says, cutting disruption and safety risks.

By Sofiah Nichole Salivio • 3 min read • Thu, 27th Aug 2026
Grafana Labs tops 10,000 customers as AI demand rises
Software-as-a-Service

Grafana Labs tops 10,000 customers as AI demand rises

Rising AI deployments are helping drive broader platform use, with most customers now buying several Grafana products and costs falling.

By Sofiah Nichole Salivio • 5 min read • Thu, 27th Aug 2026

Stories from Other Regions

Incident management stories

When crisis communications create a second workplace crisis
Risk & Compliance

When crisis communications create a second workplace crisis

Poor communication can deepen the fallout from a workplace incident, leaving employees, families and regulators without timely, accurate updates.

By Mark Devlin • 5 min read • Last month
How observability powers Australia's biggest streaming event
DevOps

How observability powers Australia's biggest streaming event

Fans were spared buffering as Seven used New Relic to scale 7plus Sport for AFL demand and meet strict geotargeting rules.

By Aron Marden • 3 min read • Last month
iStorage warns firms to secure data beyond networks
Firewalls

iStorage warns firms to secure data beyond networks

Schools and public bodies face fresh pressure to protect records after a Department for Education breach exposed more than 600,000 files.

By Sofiah Nichole Salivio • 4 min read • Last month
Why AI will define the next generation of stadium security and operations
Smart Cities

Why AI will define the next generation of stadium security and operations

As crowds swell and costs rise, venue operators are turning to AI to spot risks sooner and keep events running smoothly.

By Mike Metcalfe • 6 min read • Fri, 28th Aug 2026
From vulnerability management to risk, insight, and resilience
Cloud Security

From vulnerability management to risk, insight, and resilience

Disconnected vulnerability data is leaving Australian organisations unable to judge which weaknesses threaten critical services, compliance, or customers.

By Dan Spada • 5 min read • Thu, 27th Aug 2026
Interactive customers win, as AI expands into service operations
Data Protection

Interactive customers win, as AI expands into service operations

AI is cutting manual triage in Interactive's cloud operations, where 40,000 device alerts a year now generate tickets and suggested fixes automatically.

By Sean Mitchell • 5 min read • Wed, 26th Aug 2026
How CPS 230 will indirectly impact manufacturers through their customers and suppliers
Disaster Recovery

How CPS 230 will indirectly impact manufacturers through their customers and suppliers

Manufacturers supplying banks and other regulated firms face tougher contract demands on resilience, cyber risk and continuity as CPS 230 beds in.

By Adam Bowles • 4 min read • Wed, 26th Aug 2026